Escalator Simulator — Support

Last updated: September 28, 2026

Something not working, or a question about the app? Write to us at [email protected]. A real person reads every message. It helps if you tell us your device, which escalator you were watching, and what happened.

What is free, and what the purchase unlocks

Two escalators, Classic and White Tiles, are free. One optional one-time purchase unlocks the other 6 escalators. That is all it unlocks — everything else in the app is free. It is not a subscription and it never renews.

The "Parents only" question

Before the purchase screen opens, the app asks a short arithmetic question, so a young child cannot buy anything by accident. Answer it and the purchase screen appears; tap "Go back" to leave without buying.

I bought it, but the escalators are still locked

Tap any locked escalator, answer the "Parents only" question, and on the purchase screen tap "Already purchased? Restore". The app asks the App Store (or Google Play) for your purchase and unlocks the escalators.

Make sure the device is signed in with the same Apple ID (or Google account) that made the purchase. If it still does not unlock, email us and we will help.

Refunds

Payments are handled by Apple or Google, so refunds are too. On iPhone and iPad, request one at reportaproblem.apple.com. On Android, use Google Play's order history.

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